PRIVACY POLICY
PRIVACY POLICY
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), as well as Law No. 58/2019 of 8 August, which ensures the implementation of the GDPR in Portugal, CALITASWORLD, Unipersonal LDA informs users of this Privacy Policy applicable to the processing of personal data collected through the website www.calitashoes.es
(hereinafter, the “Website”).
This Privacy Policy is permanently available on the Website and shall apply whenever the user provides personal data to CALITASWORLD.
1. Who is the Data Controller?
The data controller responsible for the processing of personal data is:
CALITASWORLD, Unipersonal LDA
Address: Rua da Torre 1591, Cascais, Portugal
Tax Identification Number (NIF): 516668226
Email (data protection): info@calitashoes.com
Phone: +351 912 221 984
2. What data do we process, for what purposes and on what legal basis?
Personal data are processed according to the relationship established with the user.
2.1. Management of the commercial relationship with customers and suppliers
If you are a customer or supplier of CALITASWORLD, your personal data are processed for the following purposes:
Management of orders and online purchases
Payment processing
Invoicing and compliance with tax obligations
Management of shipments, deliveries and any related issues
Management of returns, complaints or information requests
Fraud prevention
Customer satisfaction assessment
Data processed:
Identification data (name, address, email, phone number), financial and banking data, billing data.
Legal basis:
Performance of a contract and the legitimate interest of CALITASWORLD.
Data retention period:
For the duration of the commercial relationship and subsequently for the legally applicable retention periods.
Data may be disclosed to third parties strictly necessary for the fulfilment of the contractual relationship (financial institutions, logistics operators, technology service providers, customer support services), and shall not be used for purposes other than those described.
No international data transfers are carried out, except where required by law.
2.2. Response to contacts and information requests
When a user contacts CALITASWORLD via email or forms available on the Website, the data provided will be processed exclusively for the purpose of responding to the request.
Legal basis:
User consent.
Data retention period:
Until the request is resolved and, at most, for 2 months after the response, if it does not result in a contractual relationship.
2.3. User registration on the Website
If the user creates an account on the Website, their data will be processed to enable access to features reserved for registered users.
Legal basis:
User consent.
Data retention period:
For as long as the account remains active or until the user requests its deletion.
2.4. Newsletter and marketing communications
If the user subscribes to the newsletter, their data will be processed for the purpose of sending commercial communications, product information, campaigns or updates.
Legal basis:
User consent.
The user may withdraw consent at any time via the unsubscribe link included in each communication or by contacting us by email.
Data retention period:
Until consent is withdrawn.
2.5. Promotional actions and social media
Participation in contests, campaigns or promotional actions shall be subject to the respective legal terms and specific privacy policies.
Interaction with CALITASWORLD through social media platforms is governed by the privacy policies of each respective platform.
2.6. Compliance with legal obligations
Personal data may be processed to comply with legal and regulatory obligations, as well as for internal statistical purposes based on the legitimate interest of CALITASWORLD.
3. Where do we store the data?
Personal data are stored in secure systems, with appropriate technical and organisational measures in place to ensure confidentiality, integrity and availability.
4. What are your rights?
Under the GDPR, the user has the right to:
Access their personal data
Request rectification of inaccurate data
Request erasure (“right to be forgotten”)
Request restriction of processing
Object to processing
Request data portability
These rights may be exercised by contacting info@calitashoes.com
, accompanied by a valid identification document.
The user also has the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD) if they consider that their personal data are not being processed in accordance with the law.
5. Data security
CALITASWORLD implements appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or unlawful disclosure.
The following principles are applied, among others:
Lawfulness, fairness and transparency
Data minimisation
Storage limitation
Integrity and confidentiality
6. Changes to the Privacy Policy
CALITASWORLD reserves the right to amend this Privacy Policy in order to adapt it to legislative or operational changes. Any changes will be published on the Website.
Users are advised to review this Privacy Policy periodically.
